| Company: | Robinhood |
| Location: | Westlake, TX, USA, Chicago, IL, USA, Lake Mary, FL, USA, Denver, CO, USA |
| Type: | Full-Time |
| Salary: | $23.8 - $29 |
Requirements
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
- 1+ year experience in financial services
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
- Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
Responsibilities
- Delivering an outstanding customer experience for customers through phone, email, and chat channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
- Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
Preferred Qualifications
Benefits
- No benefits info provided.
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