Conversational AI Designer

English speaker - If you speak additional languages let us know. This role will service international Vonage customers
Excellent written and verbal communication skills
Ability to work fast and meet deadlines
Very high interpersonal skills
Ability to learn new systems quickly and effectively
Ability to quickly analyze complex systems and solve problems
A true team player - willing to be part of a team of Conversation Designers who work remotely around the world

Create consumer-facing Intelligent Virtual Agents using the Vonage AI no-code Studio
Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
Work with the customer applications team, product management, and solutions to ensure intelligent and intuitive conversations
Spearhead copywriting of new language, rewriting existing language (i. e. FAQ, SOPs), creative conception, and overall content library management
Develop mockups, flows, redlining and all other creative proto-typing related items
Work closely with engineering and technology partners to assess use cases – including the context, the topics, and the types of user questions
Create conversation scripts that represent the customer’s brand identity
Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance

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