Bell Captain

Valid Alberta Class 4 Driver's license (or equivalent) and a clean driving record required
Previous one year guest service experience required
Minimum of one year of demonstrated leadership experience is required.

Responsible for the transportation of Guests on and off property as well as the delivery of luggage and any other items for delivery within the Hotel
Responsible for the training and development of the Guest Services team
Oversee the maintenance of the vehicle fleet, ensuring both interior and exterior are regularly cleaned and well-maintained.
Ensure all emails addressed to Bell Team answered and actioned. Log book to be updated with upcoming tasks.
Ensure Bell captain checklist is completed by the end of each shift
Maintain a presence in the Lobby offering assistance to Guests, opening main entrance doors and car doors upon Guests' arrival under the direction of the Guest service manger
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guest
Manage curb-side check in process to ensure all standards are followed
Ensure that the general upkeep of the hotel lobby and front courtyard is maintained
Direct the Bellperson team each shift regarding coordination of tour arrivals, departures, tour Guests, special requests and assistance to Guests throughout the property
Assist with and manage guest luggage storage and bike rentals as required
Other duties as assigned

Previous experience of Opera Property Manager, Royal Service Manager and Microsoft Office an asset
Current first aid certification an asset
Excellent knowledge of Fairmont Jasper Park Lodge property, town of Jasper and local attractions preferred

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