Vice President - Professional Services

10+ years working in a technical sales environment
Degree in Computer Engineering, Information Technology or Information Systems
Proven experience leading customer success or go-to-market teams
Experience managing teams of 5-10 employees
A background in ad tech/martech and startup environments
Strong understanding of API documentation and its practical application
Above-average proficiency with a scripting language, preferably in the Google Cloud environment, to drive custom automation
Hands-on, problem-solving mindset with the ability to prototype and test solutions
Strong leadership skills, with the ability to foster a high-performing and collaborative team
Demonstrated expertise in driving continuous improvement initiatives and optimizing service delivery processes

Regularly measure and analyze metrics to assess operational efficiencies and implement improvements in service delivery
Collaborate with the executive team to present findings and make strategic recommendations for business enhancements
Lead and manage a team of 5-10 employees, fostering a collaborative, results-driven culture
Maintain frequent customer interaction, ensuring efficient service delivery and continuous improvement of the customer experience
Prototype and experiment with solutions, actively contributing to hands-on development
Work closely with the product team to bring prototypes and solutions to clients effectively
Leverage knowledge of API documentation to design integrations and deliver custom solutions
Use scripting languages (preferred experience with Google Cloud stack) to create and implement custom outcomes and automate processes
Drive continuous improvement initiatives, ensuring that services are always evolving and optimized in line with industry best practices
Develop and implement strategies that align with the company's go-to-market process and customer needs

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