Senior Servicenow ITSM Developer

Company:	Bank of America
Location:	Plano, TX, USA, Richmond, VA, USA, Chicago, IL, USA, Charlotte, NC, USA, Kennesaw, GA, USA, Chandler, AZ, USA, Lawrence Township, NJ, USA
Type:	Full-Time
Salary:	$88800 - $145000

Requirements

• Expert knowledge of ServiceNow CMDB, ITSM applications with at least 5+ years of hands on experience
• 7+ years of experience working as a ServiceNow Developer
• 5+ years of experience working in the Discovery module of ServiceNow
• Proficiency with API development (SOAP OR REST)
• Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, custom apps, and development methodologies
• Expertise in ServiceNow development, JavaScript, Angular JS or React JS
• Proficiency in ServiceNow Flow Designer
• Excellent written and verbal communication skills
• Experience with complex and global projects

Responsibilities

• Support the standup, configuration, and implementation of the modules supporting ServiceNow's ITSM, ITOM, and ITAM capabilities.
• Design, Create, and Maintain reporting inclusive of Platform and Performance Analytics, Process Mining, and KRIs, KPIs, and Control Metrics both at a process/workflow and Operational perspectives.
• Develop Interactive Dashboards, Widgets, Workspaces.
• Create and maintain Forms, Reports, Views, Workflows, Business Rules, Scripts, ACLs, Groups and Roles
• Create and configure tool integrations with ServiceNow (Netcool, Kafka, etc.)
• Assist with design, creation and cataloging of business process flows.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.
• Utilize your experience in creating APIs to establish seamless communication between ServiceNow and other systems.
• Design and implement robust APIs that contribute to efficient data exchange.
• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements
• Performs Continuous Integration and Continuous Development (CI-CD) activities
• Contributes to story refinement and definition of requirements
• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle
• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause
• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

Preferred Qualifications

• Very strong analytical skills
• ITIL Foundations certified or higher preferred
• B.S. in Computer Science or related technical field

Benefits

• No benefits info provided.

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