Network Operations Center – Program Lead - Noc

TS/SCI with CI Poly required
Bachelor's degree in Business Management, Computer Science, Information Technology, or equivalent work experience
5+ years of related work experience
Strong understanding of network protocols, infrastructure, and security concepts
Experience with network monitoring tools and ticketing systems
Excellent problem-solving and analytical skills
Strong leadership and team management abilities
Exceptional communication skills, both verbal and written
Ability to work in a fast-paced, high-pressure environment
Flexibility to work rotating shifts, including nights, weekends, and holidays
Strong leadership and team management abilities
Effective communication skills, both verbal and written
Ability to work in a fast-paced, 24/7 environment

Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification.
Work closely with other IT teams to resolve issues and improve network infrastructure.
Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team.
Provide technical guidance and mentorship to NOC team members
Participate in on-call rotation for after-hours support.

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