CX&a Performance Analytics Consultant

Company:	Southwest Airlines
Location:	Dallas, TX, USA
Type:	Full-Time
Salary:	$105550 - $117300

Requirements

• Advanced knowledge in data visualization tools, relational database management and web analytics tools
• Skilled in collecting, organizing, visualizing and interpreting data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in Microsoft Excel (pivot tables, V/H Lookups, charts, organizing data, conditional formatting, etc.) and Power Point (building, formatting, presenting, etc.)
• Skilled in creating automated processes and reports with enterprise-level tools and data
• Skilled in working independently to apply a wide range of data mining, data cleansing and analysis methods to uncover new insights and making data driven recommendations
• Skilled in influencing others by telling a compelling and relevant story that conveys well thought-out recommendations, explains complex concepts in a straightforward manner with actionable data driven recommendations
• Skilled in presenting and verbal/written communication, including the ability to communicate complex issues in a structured, concise manner that drives action
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to use large and complex enterprise data sets to uncover interdependencies and insights, then synthesize into actionable recommendations

Responsibilities

• Analyze business trends in their subject matter area of expertise by using advanced analytical techniques
• Use data analysis and business acumen to translate insights into opportunities for enhancements and needs
• Conduct complex data analysis that leverages a diverse collection of data and insights to create a holistic picture of our business, identifying drivers of performance and the potential impact of change that can be presented to senior leadership
• Identify and address complex demand and revenue problems, communicate insights and provide data driven recommendations that will influence business strategy and drive performance
• Ideate, create and compile reports that highlight key revenue drivers and other key performance indicators
• Drive the development of presentations with analytical results into concise presentable formats for senior leaders
• Deliver multiple, complex analysis in an efficient manner by working with business owners to understand contextual problems and define, analyze, and deliver innovative solutions that address business needs and support department's strategic priorities
• Oversee advanced analytics projects and ensure that the deliverables are designed to answer senior leadership and the business' questions, and that timelines and scope are adhered to
• Build and maintain cross-functional relationships across the Commercial organization, prioritizing becoming a trusted thought partner with team
• Develop tools for more efficient data gathering from relational databases and web analytics tools that will be used for strategic reporting and data analysis
• Partner with data engineering and product teams to seek creative ways to improve the quality and accessibility of enterprise level data
• May perform other job duties as directed by Employee's Leaders

Preferred Qualifications

Benefits

• No benefits info provided.

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