Company: |
LegalZoom |
Location: |
Las Vegas, NV, USA |
Type: |
Full-Time |
Salary: |
$45000 - $52000 |
Requirements
- Associate degree, Bachelor's degree preferred
- Minimum of 4 years of leadership experience in Sales, Customer Service, or Account Management with experience in a contact center
- Customer-first mindset: Demonstrated ability to understand and relate to customer concerns and build trust and rapport
- Positive attitude and are a culture amplifier
- Experience developing and mentoring team members
- Strong sales acumen with a consistent track record of quota achievement
- Self-starter who takes the initiative and works with limited direction
- Excellent listening skills with the ability to problem-solve and de-escalate as needed
- Impeccable communication skills
- Proficient computer skills and the ability to navigate multiple applications
- Availability to work various shifts
Responsibilities
- Consistently monitor, coach, recognize, and performance manage your team
- Establish annual, monthly, and weekly revenue and performance goals. Conducts sales meetings to motivate and educate sales consultants about product knowledge and sales skills specific to our process
- Listens to Sales Consultants conversations with prospects and clients and recommend improvements in qualifying and 'closing the sell'
- Drive amazing customer experience and results through team development
- Show a passion for people development and ownership of the customer experience
- Document training, team-building, and sales process plays that work and share them with your colleagues to drive improvement across your organization
- Have strong empathy for peers, direct reports, and customers
- Have excellent communication skills and the ability to motivate behavior change
- Be adaptable, agile, and open to changing processes
- Diplomatically managing multiple commitments to customers, staff, and operations
- Demonstrate strong leadership skills: set clear priorities and performance goals for the team and eliminate barriers to the team's success
- Show sound business judgment and the ability to think strategically in a fast-paced environment
- Explore new areas of expertise as business needs change
- Utilize effective time management, including the ability to multi-task, organize, and prioritize
Preferred Qualifications
- Positive attitude and are a culture amplifier
Benefits
- No benefits info provided.
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