WOW Ambassador

Manages the WOW Casino Rewards new member enrollment process at kiosks, mobile machine enrollments, and WOW Rewards center; ensuring enrollment targets are met and all customer contact information is collected accurately.
Engages and educates guests on all aspects of the WOW Casino Loyalty program, highlighting program benefits, promotions, drawings, and special events.
Assists guests resolving service issues, concerns, and problems to ensure optimal guest satisfaction.
Identifies guests actively gaming not currently enrolled in WOW Casino Rewards, utilizes tools to locate in the casino, and enrolls the guest in WOW Casino Rewards.
Maintains and communicates extensive knowledge of all casino events, promotions, drawings, and loyalty programs.
Recognizes qualified VIP clientele and facilities introduction to host team to develop guest gaming and establish brand loyalty.
Being a Westgate property ambassador and effectively communicating a multitude of aspects within the property; including live entertainment, hotel happenings, general property information, and special group info.
Complies with Westgate Las Vegas Resort & Casino standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.