Workplace Services Technologies Analyst Senior
| Company | Arkansas Blue Cross |
|---|---|
| Location | Little Rock, AR, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree with a minimum of 24 semester hours in computer, analytical, or data-processing related studies. In lieu of degree, five (5) years’ relevant experience will be considered.
- Minimum five (5) years’ related IT experience (acquisition, technology support, infrastructure design, and/or audio/visual, etc.).
- Minimum two (2) years’ experience supporting end user technologies.
- Minimum (1) year of experience in an IT role, leading and/or contributing to IT projects.
- Knowledge of troubleshooting computer hardware and/or software.
Responsibilities
- Assists and is accountable for specified elements of large-scale projects.
- Assists management with providing leadership and guidance to team members.
- Completes routine monitoring of mission critical Enterprise applications and may participate in the testing of new applications.
- Leads in coordinating resolution of technical/system incidents reported by end users ensuring incidents are resolved and implemented to agreed standards and timescales.
- Listens, empathizes and reflects a sense of urgency while ensuring proper and professional interpretation, communication, and tracking in an accurate manner when resolving reported incidents.
- Performs other duties as assigned.
- Remains abreast of industry changes and enhancement, as well as product capability and availability.
- Reviews and appends knowledge based articles to ensure that accurate and up to date information is available.
- Works closely with peers in receiving and providing cross-training.
Preferred Qualifications
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No preferred qualifications provided.