Workplace Experience Manager

Workplace Experience Manager

Requirements

• 8+ years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
• Demonstrated ability in facilities management, including vendor and budget management
• Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
• A senior leader with the ability to influence and drive strategic initiatives
• Experience managing a team focused on customer service/hospitality, with the ability and desire to develop and coach your team
• Strong project management skills with the ability to thrive in a fast-paced workplace with experience managing simultaneous projects with changing deadlines and priorities, while staying committed to quality
• Outstanding written and verbal communication skills
• Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
• The ability to thrive in a fast-paced workplace with rapidly changing priorities
• An innovative mindset with the ability to drive exceptional workplace services and operational

Responsibilities

• Oversee workplace operations at our Oyster Point Headquarters, providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and EHS.
• Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
• Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
• Develop a strong rapport with locally assigned Stripes.
• Proactively anticipate business needs, considering both site-specific factors and the company’s broader growth plans to develop a strong perspective on programming and experience strategy for the office.
• Provide site-specific insights to leadership to influence workplace strategy and drive improvements.
• Use vendor management best practices to provide Stripes best-in-class service whether issues are resolved in-house, by building management or by one of our partners.
• Work closely with our Finance & Strategy partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the SF office.
• Work closely with Workplace colleagues, cross-functional partner teams, functional leaders, and executives to determine the operational services needed to build and support Stripe’s evolving Workplace philosophies and ensure we are constantly providing a frictionless, safe & secure workplace.
• Work closely with the local site leadership team to plan office events that activate the office by creating engagement, connection, and an inclusive environment.
• Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
• Oversee your team in the operational support and site specific implementation for new and existing experience programs (e.g. space planning, EHS, Food), processes, standards, and policies as developed by our Food, Space Planning, and Programs teams.
• Drive innovation in the workplace experience, finding new ways to elevate the employee experience while supporting Stripes’s evolving needs.
• Support the Workplace team’s goals by taking on ad hoc tasks and projects as they arise.

Preferred Qualifications

• Proficiency in Google Suite, Slack and Jira