Workplace Experience Manager

Workplace Experience Manager

Requirements

• 5+ years of office management experience, preferably in a fast-paced tech environment, hotel, or professional services environment where hospitality and experience is an imperative.
• A high level of service orientation, as well as strong time-management and problem-solving skills.
• Leadership and administrative skills, computer knowledge and a basic financial understanding.
• Self-starter, creative, enthusiastic, committed and determined.
• Reliable, accurate and detail-oriented with a proactive and professional.
• Can-Do attitude that can still have fun and see the humor in things.
• Excellent IT troubleshooting skills. Experience with Zoom, polycom systems – Mac, PC, G-Suite and space management systems is preferred.
• Ensure confidentiality and discretion whenever necessary.

Responsibilities

• Draft, articulate and execute workplace strategy in New York City office based with focus on hospitality and experience as well as effective functioning of the space.
• Effectively manage a team of external contractors, service providers and suppliers who are impacting the site operations (receptionists, day porters, cleaning staff, property management, etc.).
• Develop and drive adequate stakeholder communication strategy for the site relevant, workplace topics.
• Support the works of the site management committee and proactively work on driving the engagement of the office by taking part in, or, leading local initiatives.
• You will have full responsibility for the development of the necessary workplace budget for NYC office as well as to be accountable for its appropriate execution.
• Balancing a wide range of long-term projects to improve the day-to-day operations of your local office. Projects range from cultural initiatives, space optimization, seasonal programming, food and beverage standards and internal tool management.
• Partnering with other functions in the organization like IT, People team, BRGs, Leadership representatives in order to deliver a world-class employee experience.
• Show continuous presence and ownership for all people & customer facing areas and event spaces.
• Local vendor Management including contract and relationship management.
• The monitoring of optimal office space planning and provisioning of utilization – recommendations including end-to-end project management of office relocations, move logistics, expansions or densifications.

Preferred Qualifications

No preferred qualifications provided.