Workplace Effectiveness Business Operations Manager
| Company | PointClickCare |
|---|---|
| Location | Toronto, ON, Canada, Mississauga, ON, Canada |
| Salary | $83700 – $90000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum 5 years of managing individual contributors and ideally manager of managers
- Proven ability to execute on multiple projects/initiatives and lead change enterprise wide
- Ability to work at both Mississauga and Toronto offices
Responsibilities
- Identify and implement process improvements to enhance productivity and reduce costs in areas of workplace experience employee events, corporate administration, DEI & Corporate Giving
- Monitor key performance indicators (KPIs) to track progress and identify areas for improvement (Hybrid strategy adoption, Employee Engagement & Social Impact Events, Corporate Administration Cost Effectiveness)
- Manage Inclusion & Culture, Corporate Giving and Corporate Administration budgets, forecast expenses, and ensure financial performance targets are met
- Oversee supply chain management, including procurement, inventory, and logistics for Inclusion & Culture, Corporate Giving, Corporate Administration and Sustainability and support/mentor Team Lead of Employee Events on the same
- Lead, motivate, and coach WXSI teams to achieve operational objectives
- Delegate tasks, provide guidance, and offer constructive feedback
- Resolve conflicts and ensure a positive and productive work environment
- Manage contract Administrative Assistant (Admin Pool)
- Implement monthly meetings and offsites in partnership with the Senior Executive Assistant, Team Lead & VP, Workplace Experience & Social Impact for both WXSI and Corporate Administration teams
- Partner with and prepare change management plans for the WXSI teams to prepare stakeholders for projects, implementing and monitoring post project
- Manage change and project risks and implement mitigation strategies
- Collaborate with cross-functional teams to achieve project and change goals
- Develop and implement operational strategies that support the WXSI and company’s overall OKRs
- Analyze market trends for Employee, Inclusion & Culture & Giving events and identify opportunities for growth
- Ensure compliance with internal policies
- Communicate effectively with all levels of the organization, including employees, clients, and stakeholders
- Build strong relationships with suppliers and vendors
- Represent the company in a professional and effective manner
Preferred Qualifications
-
No preferred qualifications provided.