Workplace Business Operations Supervisor

Company	Accenture
Location	Union City, NJ, USA, Brooklyn, NY, USA
Salary	$59100 – $154800
Type	Full-Time
Degrees
Experience Level	Senior

Minimum of 5 years of experience in a hospitality and customer service role
Ability to take ownership and make decisions independent of customer involvement (proactive)
Excellent communication skills (written and oral)
Excellent organizational, multi—tasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker
High level of professionalism
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow
Business partner attitude and approach

Work as a business partner with other Workplace Operation Leads, assisting in all areas of Office Services
Set strategic direction and vision for the workplace operations
Provide leadership, direction, development and employee supervision for Location Services Analysts and Contractors (including succession planning and people development strategy)
Define performance metrics and monitor performance against the strategy and revise/update strategies as appropriate
Use judgment to anticipate customer service needs, resolve non-routine issues and take action accordingly
Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture’s Workplace Solutions strategy
Review strategic service model options as appropriate
Influence relevant leadership and/or stakeholders to take action in line with the strategic direction of Workplace Solutions
Account for the integrity of key human resources processes including career development, salary reviews, recruitment processes and performance management