Workforce Operations Manager
| Company | Meta |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, Menlo Park, CA, USA, New York, NY, USA |
| Salary | $124000 – $176000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field
- 8+ years of professional experience in workforce planning, talent management, or operations management
- 5+ years of experience driving continuous improvement initiatives
- Communication skills, with experience working with cross-functional teams and executive leaders
- Experience resolving first-of-kind issues in a time-sensitive environment
- Analytical skills, with experience leveraging data and reporting metrics to inform business decisions
- Technical skills, with experience learning new tools, identifying valuable tooling enhancement opportunities, and partnering with developers to automate and scale work
Responsibilities
- Execute the headcount plan with precision, ensuring each data center team has the correct positions available to hire
- Pivot available positions as shifting data center strategy alters the headcount plan
- Triage and resolve issues raised by hiring managers, navigating approval processes to enable business-critical changes to positions
- Report on headcount plan progress to executive leaders in the data center group
- Surface and resolve specific roadblocks. Analyze issue patterns to prioritize continuous improvement
- Manage and deliver operational improvement efforts, coordinating a network of cross-functional partners and managing a contingent worker
- Achieve reliable and systematically improving results, delivering a workforce aligned to the headcount plan
Preferred Qualifications
- Master’s degree in Business Administration, Operations Management, or a related field
- Experience leading people and teams
- Experience working in a data center or similar operational environment
- Experience working with people or position data using workforce systems (e.g. Workday)
- Certification in project management or process improvement (e.g. Project Management Professional)