Workforce Management Specialist
| Company | MGM Resorts International |
|---|---|
| Location | Las Vegas, NV, USA |
| Salary | $22.5 – $22.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Minimum of at least 18 years of age
- High school diploma, GED or equivalent
- 2 years of relevant experience, to include scheduling and multi-line phone use
- Previous experience utilizing Virtual Roster and Kronos software
- Experience with data analysis and payroll
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Responsibilities
- Serve as a subject matter expert on workforce management software and related processes; track, monitor, and communicate all system issues and downtime effectively
- Develop scheduling solutions that meet departmental needs while accommodating current business demands and exceptions
- Collaborate with department leaders to ensure optimal staffing levels and to develop strategies for improved efficiency
- Recommend scheduling adjustments and create innovative business models
- Identify best practices to enhance staffing in compliance with existing labor agreements while maintaining ethical and equitable scheduling processes
- Assess the balance between optimal scheduling, service expectations, and adherence to current legal and legislative requirements
- Work collaboratively to manage daily scheduling operations, including handling leave requests and call-outs
- Monitor and manage Key Performance Indicators (KPIs) such as Service Level, Occupancy, Abandon Rates, Average Speed of Answer (ASA), and Average Handle Time (AHT) on a daily, weekly, and monthly basis
Preferred Qualifications
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No preferred qualifications provided.