Workforce Management HR Analyst
| Company | Unisys |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience
- Eligibility for any required authorizations from the U.S. Government
Responsibilities
- Provides global workforce planning support within a designated functional or operational area
- Works with supported managers / teams to create and manage associate schedules, ensuring adequate coverage while minimizing over- or under-staffing
- Utilizes historical / actual data and trends to forecast future staffing needs, considering factors such as seasonality, sales projections and business metrics
- Tracks key performance indicators (KPIs) such as service level agreements, average handle time and schedule adherence, identifying issues / potential issues and recommending steps for improvement
- Addresses issues and resolves challenges related to scheduling conflicts and staffing shortages
- Assists with capacity planning and related efforts, helping forecast future staffing needs based on business projections, market trends and historical data
- Maintains and analyzes actual versus forecasted staffing needs, recommending changes to enhance productivity and customer satisfaction
- Collaborates with Human Resources (HR), operations, Finance & Accounting and Information Technology (IT) to ensure alignment of workforce related activities
- Ensures adherence to Unisys and industry standard global workforce planning and estimation standards and other requirements
Preferred Qualifications
-
No preferred qualifications provided.