Workforce Management Analyst

Bachelor’s degree required
2+ years of relevant experience (Data Analysis or Workforce Management working experience is a plus)
Strong analytical skills, being data curious, and attention to detail required
Ability to story tell trends and connect dots through analysis by department and cross-departmental
Experience with NICE or similar technology platform
Proficiency in Microsoft Office tools, specifically Excel
Experience with data visualization tools (PowerBI or Tableau)
Strong communication and presentation skills required, both written and verbal

Analyze workforce data to identify trends and insights for decision-making
Develop and maintain accurate workforce forecasts and staffing models
Collaborate with departments to create efficient scheduling and staffing plans
Monitor workforce performance metrics and recommend improvements
Provide data-driven recommendations to enhance workforce productivity and efficiency
Support the implementation of workforce management tools and technologies
Conduct regular audits and assessments of workforce processes
Prepare and present reports on workforce performance to senior management
Gather, review, and analyze business data, including KPIs, and other key metrics using data analytics tools
Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
Resourcefulness and ability to devise creative solutions to problems
Use data modelling techniques to identify ways in which the organization can operate more effectively
Thrive as a team player in a fast paced, change oriented environment
Other duties as required by manager

No preferred qualifications provided.