Workers’ Compensation Claim / Senior Representative
| Company | Hartford Financial Services |
|---|---|
| Location | Idaho, USA |
| Salary | $52880 – $92400 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior, Mid Level, Senior |
Requirements
- HS Diploma required, Bachelor’s Degree is preferred
- Prior workers’ compensation insurance claim handling is preferred
- Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
- Excellent communication skills and negotiation skills
- Ability to adapt and flourish using industry-changing workflows
- Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
- Minimum of 2+ years of experience in Workers’ Compensation claim handling required for Sr. Claim Representative
- Certification exams and adjusting licenses as required by state
Responsibilities
- Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
- Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
- Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
- Provide exceptional customer service by establishing and maintaining productive business relationships with customers
- Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
- Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
- Leverage contemporary technology to achieve accurate and efficient claim outcomes
- Consistently demonstrate professional diplomacy during all interactions with customers
- Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
- Embrace a culture of continuous improvement
Preferred Qualifications
- Outstanding interpersonal skills
- Strong focus delivering outstanding customer service
- Demonstrated strong written and verbal communication skills
- Demonstrated consistent high level of performance and achievement over career span
- Excellent time management skills with the ability to manage competing priorities