Workday Services PSA Lead

Minimum 7-10 years Global ERP support experience in a complex organization and ability to manage workload and prioritize effectively to meet customer expectations
Outstanding understanding of professional services processes and systems in a global organisation, WorkDay PSA experience a bonus
Team leadership and mentoring a growing team
Strong ability to inspire, engage, and coach a diverse team of direct reports and create an inclusive culture across geographical boundaries
Develop trusted relationships with key stakeholders in IT and cross the wider WPP business, investing time to understand their needs, and helping to breakdown any siloes or resistance to deliver desired business outcomes
Strong technical knowledge of integrations with Workday
Creative solutioning and strong problem solving skills
Excellent interpersonal and communication skills both with technical and non-technical audiences

Alongside your PSA experience you should become the WPP IT subject matter expert on Zimit support, eventually building capability to make changes without support from the vendor
Resolve assigned tickets for WorkDay PSA and integrated applications, primarily level 3 tickets, and overflow from AMS supplier
Develop assigned enhancements from concept to delivery working with other functional Workday resources
Maintain expertise on new functionality/features/capabilities in WorkDay and wider industry/PSA/technology trends
Expert in the art of the possible with WorkDay and providing creative solutions
Safeguard global design standards and principles against competing requests for change
Make recommendations for continuous improvement including using technologies such as AI and RPA
As Workday deployments expand this role will be responsible for growing an offshore team to support Workday PSA