Work Management Specialist I or II

Work Management Specialist I or II

Requirements

• High School/GED degree
• One year of relevant industry experience (for Work Management Specialist II)

Responsibilities

• Provides quality customer service and support to Distribution, Customer Experience & Services
• Ensures work is scheduled and executed timely
• Efficiently uses available tools or systems to effectively communicate reliability details to external customers – Ping meters during storms.
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Facilitates communication between internal and external customers
• Reports job status details to appropriate personnel as needed – communicating daily with C&M and Designers to ensure customer’s needs are met.
• Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services
• Assist with preliminary research and root cause analysis for customer issues
• Collaborates with other work groups to ensure desired customer experience
• Professional and courteous in all contacts
• Initiates facility/security requests (broken printers, lights, cameras, etc)
• Assists with maintenance of IBEW 1393 contract compliance
• Creates and maintains joint use notifications with other utilities
• Appropriately dispatches daily work to field performers
• Maintains office record retention files
• Maintains confidential Company/Employee information in a professional and discreet manner
• Orders office supplies
• Ensures outgoing mail is in appropriate location, sorts incoming mail and delivers packages daily
• Assists Managers with meeting minutes, action items, office logistics while performing other Work Management duties
• Updates local bulletin boards with required reference materials
• Applies correct general ledger accounting in all work-related applications and functions within area of responsibility. Accurately processes vendor invoices via CAPS; includes setting up vendor/W9 in Business Automation Platform and ensure accounting and vendor financial is correct.
• Assist in reconciling work order materials, labor, and equipment to represent actual field construction.
• Assist in resolving errors and prepares for close-out of construction work orders in work management system,
• Developing skill sets to report units of property to asset accounting accurately
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Screens Field Performer’s timesheets to ensure accuracy and notifies C&M Supervision of any discrepancies.
• Creates reconciliation of credit cards and creation of expense reports for reimbursable items not purchased on company credit card and ensures proper GL accounting is applied
• Creates appropriate work order to complete follow-up work
• Processes Invoices and Customer Billing
• Assist with managing Office Supply needs/including potter supplies
• Prepares for and provides emergency restoration support as needed
• Supports the Delivery Operations reliability programs or processes using appropriate work management applications
• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development
• Administers special projects across work groups as needed (Employee Survey, United Way, Diversity and Inclusion, Well Power, etc.)

Preferred Qualifications

• Demonstrates excellent customer skills
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Collaborates effectively in a team environment
• Demonstrates knowledge of Microsoft Office software
• Possesses effective written and verbal communication and interpersonal skills
• One to three years of providing customer service support
• Effectively manages stressful situations