Windows Engineer-Associate

Windows Engineer-Associate

Requirements

• Advanced experience administering Windows Server (2016, 2019 and 2022), with proficiency in Active Directory, SharePoint, and MS Exchange.
• Expertise in VMware (ESXi, vCenter, vSphere, vSAN, TKGI) with a solid understanding of virtual administration and key virtualization concepts including resource allocation, high availability, load balancing, storage, and networking.
• Strong expertise in Citrix technologies (VDI, XenApp, XenDesktop, NetScaler, DaaS), knowledge in Citrix Provisioning Services, Machine Creation Services and Citrix Cloud.
• Familiarity with Active Directory, Azure AD, and Office 365 administration, including user and group management, security and compliance, and identity and access management.
• Proficiency in DNS, DFS, DHCP, IIS, NT File System, Group Policy, Remote Desktop Services, Print Services, and have strong knowledge of TCP/IP, SSL/TLS protocols, and load balancing concepts.
• Experience with Azure DevOps, including CI/CD pipeline configuration, automation, and management of cloud infrastructure and services.
• Strong scripting skills in PowerShell or Python for task automation, including Windows administration, and experience in agile project management.
• Knowledge of cloud concepts and platforms, especially Azure and AWS.
• Strong knowledge of security principles including patch deployment and troubleshooting.
• Experience in managing HP and DELL server hardware including rack-mounted and blade servers.
• Knowledge in BigFix, SCCM, SCOM, FACSys, Canon SecurePrint (UniFlow), and CyberArk.

Responsibilities

• Support Platform Operations in administering Windows server infrastructure both on-prem and cloud (Azure or AWS) environment.
• Analyze, log, track and resolve software/hardware issues pertaining to server operating system and related services.
• Manage Windows Server ticket queue, resolve issues and provide 1st and 2nd level support of all Windows server platforms and associated applications.
• Proactive server tuning and performance monitoring using corporate tools like SCOM, Splunk and OBM.
• Identify and repair inconsistent Windows server configurations including drift config on Citrix and VMware systems.
• Standardization and automation of systems, tasks and workflows using PowerShell.
• Participate in Infrastructure project design/implementations and Disaster Recovery exercises.
• Produce reports for daily checks, real-time monitoring, and capacity management to support infrastructure management needs.
• Operate within an Agile framework, providing regular updates on project progress.
• Document all processes and ensure their consistent application across the global Windows server landscape.
• Provide weekend support on a rotational basis.
• Timely response to escalated support requests.
• Regularly update windows servers with the latest security patches and ensure all security measures are compliant and in line with company standard.

Preferred Qualifications

• A minimum of 5+ years in comparative industry experience
• Bachelor’s degree preferably in Computer Science or Information Technology
• Working knowledge of ITIL, Data Analytics, Project Management
• Certification is a plus