Windows Desktop Support Tech

Windows Desktop Support Tech

Requirements

• Windows use and troubleshooting skills.
• Network troubleshooting skills.
• Dell Laptop troubleshooting skills.
• Good communication skills.
• Ability to contribute to a team environment.
• Ability to follow established procedures.
• Ability to establish and document procedures.

Responsibilities

• Image and setup of PC for users
• Install software for user PC’s
• Setup of computer hardware in user office / move equipment and setup in office moves.
• Provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met‐or‐exceeded.
• Troubleshoot the system problem & complete repair in a timely & efficient manner, insuring minimal recurrence of problem (rework)
• If unable to repair on initial visit, validate the user’s problem & provide information on a temporary work around, if necessary to allow the customer to continue to work, until the system is repaired.
• Effectively use remote assistant tools, knowledge base, & other tools to diagnose as appropriate & wherever available in the repair customer issues within target time limits.
• Provide the customer with regular communication regarding status of repair/install including notification when repairs are complete.
• Make every attempt, when appropriate, to resolve service requests remotely.
• Track and assign inventory distributed to and received from users.
• Monitor and mitigate vulnerabilities on PC’s (missing update patches)
• Process aged out equipment for excessing to Personal Property.
• Distribute PC to new users and demonstrate proper use.
• Partner with team members to communicate new solutions and assist other technicians when call volume is low.
• Contribute to the knowledgebase (KB) through research of articles, training courses attended, and on the job learning, etc.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.