Wholesale Payments Client Implementation Specialist

Wholesale Payments Client Implementation Specialist

Requirements

• High school diploma or equivalent education, training and work-related experience.
• Three or more years in Wholesale Payments, bank operations, basic project management, or other related industry experience.
• Strong verbal and written communication skills including the ability to be proactive and adapt messaging based on the audience.
• Ability to manage and negotiate with internal teammates, vendors, and alliance relationships.
• Solid interpersonal skills and an ability to build relationships and leverage networks.
• Ability to adapt strategically to evolving market demands, technology, and internal initiatives, catalyzing new approaches to improve results.
• Knowledge of standard and some complex Wholesale services.
• Diligent, flexible, and detail-oriented, with excellent organizational skills.
• Proficient in MS Excel, MS Office, Internet, and MS Outlook.

Responsibilities

• Responsible and accountable for implementing multiple less-complex products.
• Communicates with internal and/or client personnel regarding various aspects of implementation efforts, conducted in a timely and accurate manner.
• Utilizes expertise, internal and external business resources to resolve implementation issues effectively, maintain project deadlines, and meet client needs.
• Demonstrates a strong understanding of business agreements/documentation and operational function.
• Accountable for the completion of assigned deliverables with little day-to-day management.
• Documents all interactions and relevant information in an accurate and timely manner.
• Adheres to Wholesale Payments agreements and documents policies and procedures.
• Maintains partnerships with LOB, Sales, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths, and opportunities for improvement.
• Proactively informs and/or engages leaders and others to communicate issues, risks, and opportunities to business partners.
• Uses good judgment to balance internal processes and a variety of other contingencies/considerations.
• Employs solid problem-solving capabilities to develop creative and tailored solutions.
• Manage and/or escalate concerns and reduce basic operational, process, and compliance risk.
• Executes with precision and accountability by following policies and procedures.
• Provides support to related teams sharing Product knowledge and solutions to better serve our clients.

Preferred Qualifications

• Degree/education in Finance, Accounting, Business, Engineering, or another related field
• Proficient in Salesforce