Wellness Associate – Part Time
| Company | TerrAscend |
|---|---|
| Location | Berkeley Springs, WV, USA |
| Salary | $16 – $16 |
| Type | Part-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
- At least one (1) year of customer service, retail, or related experience preferred
- Cannabis experience a plus
- Must be flexible regarding work schedule, including evenings, weekends, and holidays
- Ability to work well within a team environment
Responsibilities
- Assist patients, caregivers and customers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.
- Management of patient records through the systems.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
- Maintain knowledge of state regulatory requirements and guidelines.
- Provide excellent customer service practices to deliver a distinctive and delightful customer/patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient/customer confidentiality and security.
- Develop and maintain strong relationships with patients, caregivers and customers by anticipating needs.
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Complete the required state mandated training program.
- Any other tasks assigned by Management.
Preferred Qualifications
- Cannabis experience a plus