Webeoc Specialist

Webeoc Specialist

Requirements

• Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years relevant experience.
• Must have an Active Secret clearance and currently hold a DHS Entrance on Duty (EOD) clearance.
• Direct experience in software development and/or programming design and systems management.
• Experience developing web-based applications by employing HTML, JavaScript, CSS and CSS frameworks (i.e. Boostrap), XML, XSL, JavaScript libraries (i.e. jQuery), JSON, consuming REST API services.
• Experience with application administration and end-user application support.
• Knowledge of relational database management systems (i.e. SQL).
• Must be able to actively assist and troubleshoot system issues as they arise, during or after business hours.
• Relevant DHS focused experience.
• WebEOC application experience.

Responsibilities

• Provide day-to-day application administration and support, collaborating directly with government personnel in both virtual and on-site settings.
• Contribute in all phases of the application development life-cycle including but not limited to; requirements gathering, designing, developing, QA testing, and deploying solutions.
• Write well designed, testable, and efficient front-end code (HTML, CSS, JavaScript).
• Perform application administration duties that includes assisting stakeholders with account issues/audits, access, troubleshooting, training, and various requests during both in-person and virtual interactions.
• Participate in daily SCRUM meetings with government staff to discuss current projects as needed.
• Work closely with business analysts, UI/UX developers, subject matter experts, and government stakeholders to document functional requirements.
• Support and document processes for system testing in controlled environments before code is promoted to production.
• Perform system operations and maintenance (O&M) actions by following and creating SOPs.
• Create and maintain application SSRS and Bower-BI reports.
• Actively troubleshoot and resolve application outages as they arise while participating in technical troubleshooting meetings.
• Participate and provide end-user application support during TSA Emergency Operations Center (EOC) activations, working in temporary shifts to provide 24×7 support.
• Document and execute system-wide Test Scripts during upgrades.
• Collaborate and perform periodic code reviews with team members.
• Provide key application stakeholders various system usage metrics and reports for analysis.
• Work with developers of other DHS systems for data-sharing, either within the database or using APIs.

Preferred Qualifications

• Experience with reporting services (SSRS and Power-BI) or similar reporting tools.
• Knowledge of T-SQL to interact with relational databases.
• Experience with Web application frameworks; .NET and C#.
• Experience working in an Agile based development environment, utilizing SCRUM, Kanban, and providing Story Points.
• Experience with cloud-based and SaaS environments.
• Ability to create and maintain technical diagrams and writing.
• ITIL4 Certification.
• Must be able to recognize critical elements of successful engineering operations and hold themselves and their teams accountable for meeting those critical deliverables.