Water Meter Installer Supervisor

Water Meter Installer Supervisor

Requirements

• Education: High School Degree/GED
• Experience: Must be 21 years of age or older
• 1 or more years of supervisory experience

Responsibilities

• Identifies, investigates, and resolves issues ensuring deadlines are met
• Partners with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
• Works with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
• Recommends or implements personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
• Requisitions needed personnel, supplies, equipment, parts, or repair services
• Drives vehicles or equipment to complete work assignments or to assist workers
• Interprets transportation regulations, safety regulations, or company policies and procedures for workers
• Prepares, compiles, and submits reports on work activities, operations, productivity, or work-related accidents
• Resolves worker problems or collaborate with employees to assist in problem resolution
• Performs or schedules repairs or preventive maintenance of vehicles and other equipment
• Assists workers in tasks, as needed, such as disconnecting and reconnection of consumer accounts, and water meter exchange and/or installations.
• Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
• May provide general information about the meter services to customers, when applicable
• Use telephones, tablets, and/or computers to communicate

Preferred Qualifications

• Education: Associates Degree from accredited college or university
• 2 + years of proven supervisory/management experience.
• Additional experience in utility supervision or a related field
• Ability to multi-task and work independently as well as a team
• Excellent leadership skills and ability to manage a team
• Exceptional flexibility in daily routines and route scheduling
• Project management skills
• Proven understanding of industry standards
• Adequate time management skills to facilitate worker efficiencies
• Excellent communication skills, comfortable interacting management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding
• Ability to walk long distances and prepare for weather conditions, accordingly