Watch Officer – Operations Support

Watch Officer – Operations Support

Requirements

• Comptia Sec+
• BA/BS with 5+ years of experience or AA with 7+ years
• Experience in DoD network operations and familiarity with GCC-managed services
• Knowledge of network monitoring, issue resolution processes, and operational reporting
• Ability to create and manage dashboards and common operational pictures
• Proven experience coordinating with multiple stakeholders in a high-tempo operational environment
• Excellent communication, documentation, and analytical skills

Responsibilities

• Provide round-the-clock operational monitoring and oversight for all GCC-managed services
• Ensure seamless coordination of operational activities and situational awareness across the DODIN-A terrain
• Track, escalate, and remediate network and system issues that may impact mission capabilities
• Report all operational issues from identification through closure, maintaining detailed documentation and communication throughout the lifecycle
• Coordinate, manage, and disclose all Authorized Service Interruptions (ASIs), maintenance events, and capability upgrades related to GCC-managed networks and services
• Develop and manage NETCOP and Network Visualization/Utilization dashboards that provide a comprehensive view of the operational status of all DODIN-A services
• Collaborate with Web Services teams to design and maintain operational dashboards and visual analytics tools, including but not limited to U-SIEM, AESMP, and asset management views
• Serve as a liaison with DISA, NETCOM, ARCYBER, and 7th Signal Command (7SC) to maintain a synchronized operational picture
• Troubleshoot cross-provider issues and coordinate collaborative remediation efforts to support uninterrupted mission execution for the Warfighter

Preferred Qualifications

• Familiarity with tools such as U-SIEM, AESMP, and other operational support systems is highly desirable