Warranty Manager
| Company | Brunswick |
|---|---|
| Location | Vernon Hills, IL, USA, Middleville, MI, USA, Tulsa, OK, USA, Menomonee Falls, WI, USA |
| Salary | $100900 – $160800 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree preferred, ideally in a technical or business management program; equivalent experience may be considered
- 10+ years’ experience in warranty, 5+ in a leadership position
- 7+ years’ experience with a proven track record of managing business warranty systems
- Experienced in OEM Warranty management, project management, influencing key stakeholders and creating substantial outcomes
- Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction
- Ability to influence and engage at all levels in order to maximize aftersales voice of Customer
- Proactive mindset that designs creative solution to strategic and tactical challenges
- Demonstrated expertise in making impactful decisions that enhance company processes, reflecting strong decision-making capabilities
- Proficient in multitasking and communicating professionally with team members and customers.
Responsibilities
- Processes, reviews, and administers warranty claims, including repairs and refunds.
- Implement, measure adherence to, and report warranty standards across the AMER service network.
- Lead warranty team to meet committed departmental objectives and deliverables.
- Collaborates with sales and marketing, merchandising, manufacturing, quality, engineering, product development and others to ensure cross-functional communication and resolution of product issues.
- Assists in the resolution of product and system issues.
- Provide regular updates of all warranty metrics supported by clear data and reporting.
- Prepare and publish warranty communications and bulletins for internal and external partners.
- Work with finance team to process payments within SLA criteria.
- Continuous process improvement to reduce warranty claims in line to meet business objectives.
- Liaise with regional/international colleagues to understand market challenges.
- Manage warranty operations so they are scalable for future business growth.
- Implement and ensure continuous development of warranty Business systems.
Preferred Qualifications
- OEM Automotive/Marine industry experience