Warranty Analyst

Warranty Analyst

Requirements

• Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.
• Ability to think critically and problem solve in a fast-paced, entrepreneurial environment.
• Ability to respond immediately to tough questions with confidence.
• Strong negotiation or organizational skills to protect the best interest of all parties involved.
• Always Do What You Say, Say What You Do (DWYSSWYD), follow up and communication are critical to the success of the role.
• Ability to “Seek to Understand”, direct with conviction and seek to understand again.
• Ability to interpret customer needs and adapt your plan as necessary.
• Self-motivated with the ability to stay on task.
• Versatile, flexible, and a willingness to work within constantly changing priorities.
• Creative and innovative team player.
• Advanced computer skills are required.
• Strong: Communication skills, verbal and written, listening; Attention to detail and organization; Interpersonal skills; Organizational, problem-solving, and analytical skills.

Responsibilities

• Review and process warranty claims from dealers, service centers, and customers to ensure compliance with company policies and warranty guidelines.
• Analyze warranty data to identify failure trends, root causes, and potential product improvements.
• Collaborate with engineering, quality assurance, and manufacturing teams to address recurring issues and implement corrective actions.
• Develop and maintain warranty reports, dashboards, and metrics to track claim performance and costs.
• Work closely with suppliers to manage supplier-related warranty claims and recover costs where applicable.
• Assist in updating and refining warranty policies, procedures, and documentation to enhance efficiency.
• Provide training and guidance to dealerships and service teams on proper warranty claim submission and procedures.
• Participate in field investigations and customer support initiatives to resolve warranty-related concerns.
• Support the finance team in processing warranty cost recoveries and budgeting.
• Lead and coordinate all negotiations with chargebacks as part of the RMA process as well as any campaigns and recalls.
• Select direct communication channels with service providers and fleets that have not returned defective part(s) on a vendor recovery classified repair, but have submitted invoices. Follow up as required to ensure the material is returned from the service provider so that the invoice can be paid.
• Create and analyze daily, weekly, monthly, quarterly, annual reports to establish a foundation for goal-setting and future success.
• Demonstrate and foster a sense of urgency and entrepreneurial commitment to achieving goals.

Preferred Qualifications

• Bachelors degree required (business or similar preferred)
• 3-5 years of finance, quality, supply chain, or customer service experience