Warehouse Customer Service Representative
| Company | Maersk |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $20 – $21 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- One year of experience in a customer service-based setting handling incoming calls and emails, utilizing troubleshooting and problem-solving skills to provide resolution.
- Experience with Microsoft Office Suite, specifically Word, Excel, and Outlook.
Responsibilities
- Assist customers with requests and inquiries via email, phone, and in person and receive orders for accounts.
- Supervise assigned accounts.
- Deliver customer expectations.
- Complete contract forms, determine charges for services requested, communicate changes with accounts, and ensure orders and changes are properly executed.
- Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Committed to meeting current and future expectations and requirements of customers and resolving customer issues that arise.
- Provide input and complete freight bills.
- Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment.
- Prioritization of orders and adjusting schedules to ensure customer priority requirements are met.
- Compile and submit accurate, regular, and timely reports as requested.
- Provide customer statistics regarding shipments via email or through verbal transmission.
- Track productivity and invoicing.
- Report and document any irregularities to management immediately.
- Other duties as assigned.
Preferred Qualifications
-
No preferred qualifications provided.