VP – Regional Claim Executive
| Company | Chubb |
|---|---|
| Location | Alpharetta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Strong leadership capabilities
- Ability to manage relationships with business partners, agents, and insureds
- Deep understanding of claims processes
- Analytical skills for customer satisfaction analysis
Responsibilities
- Drive the process for keeping the business region current on NA Claim organization initiatives, strategies & trends
- Lead Regional initiatives to promote the competitive advantages of the Chubb Claims Brand in the local marketplace
- Partner with business units in the Region to embed Claims in their business strategy for growth, retention and profit
- Own the process for managing, resolving and tracking claim issues that escalate from business partners, agents, or insureds in the Region
- Establish a business process for analyzing, communicating and acting on customer satisfaction claim survey results for the Region
- Cultivate strategic relationships with Regional Executive Officers, Branch Managers and Sales Leaders within the region
- Collaborate with and foster regular interaction with Brokers/Agents/Producers in the region and assigned National relationships
- Provide a feedback loop to the Claim Disciplines on emerging business or customer trends in region and on opportunities to enhance service
- Take initiative to identify and source recommendations for future enhancements focused on streamlining the claim process and improve customer journey based on surveys, escalations and broker feedback
- Advocate business partner, agent and/or insured support for strategic initiatives or positions taken by Claims to protect/promote the brand
- Collaborate with the NA Claim Business Consultant Managers to ensure CBC resources are effectively allocated to the Region’s business
- Source, create (as needed) and deliver education to brokers and internal business partners
- Manage the process for identifying and delivering Claim Organization training to Chubb new hires, agents and brokers in the Region
- Promoting and supporting Chubb Claim Culture initiatives in the Region
- Lead or be an active participant of special projects within and adjacent to the Producer & Client Relations Team
Preferred Qualifications
-
No preferred qualifications provided.