VP Operations

VP Operations

Requirements

• Bachelor’s degree from an accredited college or university preferred
• CPCU, ARM, AIM, and/or AIC certifications preferred
• Ten (10) years Workforce Absence claims management experience or equivalent combination of experience and education including five (5) years supervisory experience
• Strong technical claims knowledge
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Oversees overall operations management for all locations/offices within an area
• Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements
• Establishes business plan with goals and objectives for the area and locations/offices
• Monitors and takes appropriate action on management reports relating to the area/office performance
• Assists with the coordination of sales and client service efforts
• Performs other duties as assigned
• Supports the organization’s quality program(s)
• Travels as required
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews
• Provides support, guidance, leadership and motivation to promote maximum performance

Preferred Qualifications

• Bachelor’s degree from an accredited college or university preferred
• CPCU, ARM, AIM, and/or AIC certifications preferred