VP Implementations

VP Implementations

Requirements

• Bachelor’s Degree in business, computer science, or equivalent education in a related discipline
• Minimum of 10+ years of experience in delivery or project management (with a focus on implementation of transformative new technology)
• Completion of advanced degree (master or higher) in applicable and relevant field plus 7 years related experience in applicable field
• 5+ years’ experience in the mortgage servicing industry
• Demonstrated effectiveness in a program or project management role where technology is used to transform business processes or functions
• Ability to apply lessons learned from prior projects or programs to continuously improve implementation services planning and delivery
• Knowledge of project management methodologies and best practices
• Strong organizational, problem-solving aptitude and time management skills with ability to manage multiple tasks and multiple projects (including attention to details and multi-tasking skills)
• Strong written, verbal, and presentation communication skills
• Excellent client-facing and internal communication skills with all levels of staff and management
• Expertise with MS Project, ServiceNow Projects and/or other project planning software

Responsibilities

• Work with the customer and Sagent’s product stakeholders to identify everything needed to create a framework
• Translate the framework into an actionable project plan which drives the implementation process
• Own the successful delivery of technology implementation services on key projects, from kick-off with the customer through go-live and transition to steady state
• Analyze and determine customers’ implementation and system usage needs as related to customer’s business processes and coordinate with customer, third party vendors, and internal Sagent teams to ensure successful product implementation and adoption
• Execute principal program and project management activities including: Providing schedule management by creating and maintaining an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task and cross-plan dependencies, and critical path
• Controlling and tracking project performance, time allocations, cost, quality and overall delivery
• Providing issue and risk management by anticipating and identifying issues and risks that may impact deliverables while developing and owning / driving all mitigation and corrective actions
• Monitoring and reporting on the status of project efforts including time reporting, resource forecasting, executive reporting, issue management and risk prevention/mitigation
• Establishing scope that ensures the project remains focused on key objectives, goals, tasks and critical path for one or more projects
• Develop and manage project expectations ensuring all applicable functional areas are engaged on the projects
• Provide training, consultation and support to the client before, during and immediately after new client, existing client & new vendor implementation / conversion efforts
• Mentor, train, and provide oversight to peers and cross functional team members at Sagent on best-practices for product implementation and adoption / usage of Sagent products and services
• Manage a diverse team of Implementation experts aligned to all component functions of an end-to-end implementation
• Perform other related duties and process improvement projects as requested by management

Preferred Qualifications

• Project Management Professional (PMP) certification and / or Certified Scrum Master is beneficial but not required
• Familiarity with modern approaches to implementing SaaS technology products