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VP – Global Customer Success
| Company | Aristocrat Leisure |
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| Location | Las Vegas, NV, USA |
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| Salary | $167918 – $311849 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 15+ years of experience in customer success, account management, or related roles
- 3+ years in a leadership capacity within the iGaming industry
- Bachelor’s degree in International Business, Marketing, or related discipline
- Proven track record of building and maintaining successful client relationships, driving revenue growth, and achieving customer satisfaction targets on a global scale
- Strong leadership skills with experience managing and developing high-performing teams across multiple regions
- Excellent communication, negotiation, and presentation skills, with the ability to interact effectively with clients and internal stakeholders at all levels
- Deep understanding of the iGaming industry, including regulatory requirements, market trends, and competitive landscape across North America, Latin America, and Europe
- Ability to travel globally up to 50%
Responsibilities
- Develop and execute a comprehensive customer success strategy tailored to clients’ unique needs and preferences in North America, Europe, and Latin America
- Lead and mentor commercial teams in North America, UK, and EU, providing guidance and support to ensure effective client engagement, retention, and growth
- Cultivate and maintain strong relationships with key clients across regions, serving as the primary point of contact for all strategic account-related matters
- Develop and implement a comprehensive revenue growth strategy aligned with the company’s business objectives and market trends
- Collaborate closely with sales, marketing, product, and operations teams to align customer success efforts with overall business objectives and drive customer satisfaction and loyalty
- Identify customer & product opportunities for expansion and growth within target markets, working closely with commercial and product teams to develop and execute market-specific strategies
- Monitor and analyze key performance metrics related to customer satisfaction, retention, revenue growth, and account health, providing regular insights and recommendations to senior management
- Stay informed about regulatory requirements and changes in the iGaming industry across regions, ensuring that customer success and account management practices always remain compliant.
Preferred Qualifications
No preferred qualifications provided.
