VP – Customer Success
| Company | Odaseva |
|---|---|
| Location | San Francisco, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 15+ years in Customer Success with some Account Management skillset
- Proven experience building and scaling a CS organization and operating model
- Strong execution mindset—comfortable ‘building the plane while flying it’
- Experience balancing technical understanding and commercial acumen
- Comfortable engaging with both technical stakeholders and C-level executives
- Strategic thinker with strong project management and team orchestration skills
- Experience with SaaS, cybersecurity, infrastructure, or data management platforms
- Global exposure and intercultural sensitivity (especially US + Europe)
Responsibilities
- Build and lead a high-performing CS team in North America; scale team globally in collaboration with regional leads
- Design and implement the Customer Success operating model: customer journey, onboarding, handoffs, playbooks, KPIs, and CS assets (e.g., scorecards, documentation)
- Act as the project manager for customers’ success across all internal teams—Support, Professional Services, Product, Sales—to ensure cohesive and impactful customer experiences
- Project manage and own the renewal process (execution by AEs), with customer retention as your primary KPI
- Lead strategic initiatives around onboarding, value realization and customer lifecycle engagement
- Champion a 360-degree view of the customer, breaking down silos between teams
- Elevate CS as a core strategic pillar of the company
- Own hiring and team growth and development
Preferred Qualifications
- Prior experience at companies like OwnBackup, Druva, Commvault, Okta, CrowdStrike, etc. is a plus