VP – Clinical Operations
| Company | TailorCare |
|---|---|
| Location | Nashville, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- College degree in business, healthcare administration, public health, or a related field (e.g., BBA, BS, MBA, MHA, MPH) required.
- 10+ years of experience in clinical operations, care management, or healthcare navigation, including 5+ years in a senior leadership role within a healthcare services or tech-enabled organization.
- Proven success designing and scaling clinical programs or care models—particularly those focused on patient education, shared decision-making, and navigation.
- Experience leading the development or implementation of technology platforms used by clinical or non-clinical staff.
- Demonstrated ability to lead cross-functional initiatives in partnership with Product, Engineering, and Operations.
- Strong leadership skills with a track record of building high-performing, mission-driven teams.
- Comfortable using data and performance metrics to drive continuous improvement in clinical quality and operational efficiency.
Responsibilities
- Lead the development and refinement of TailorCare’s MSK navigation model, including protocols for patient intake, education, shared decision-making, care planning, and compliance.
- Serve as the clinical lead for defining workflows and requirements for TailorCare’s care navigation platform.
- Represent TailorCare externally with clients, new business, and conferences to strengthen our leadership position in the market.
- Build and lead a high performing team of care navigators and other clinical personnel.
- Use clinical and operational data to assess care plan adoption, patient outcomes, satisfaction, and operational efficiency.
- Work closely with cross-functional leaders to ensure the clinical model aligns with TailorCare’s broader goals and the needs of patients, clients, and referring providers.
- Establish clinical guidelines, documentation standards, and oversight mechanisms to ensure consistency, quality, and regulatory compliance.
Preferred Qualifications
- Clinical training (e.g., RN, NP, DPT, MD) preferred but not required.
- Familiarity with evidence-based musculoskeletal care and non-surgical care pathways is strongly preferred.