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VP – Client Relationship Management – Government Market

May 7, 2025

VP – Client Relationship Management – Government Market

CompanyVoya Financial
LocationUnited States
Salary$172300 – $215380
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior, Expert or higher

Requirements

  • 10-15 yrs. experience in financial services, preferably in the Retirement industry
  • Bachelor’s degree or equivalent experience required
  • In-depth knowledge of Retirement solutions with health and wealth product knowledge a plus
  • Demonstrated ability to set and execute strategy
  • Strong leadership skills with experience in growing a high-performance team
  • Proven ability to establish and maintain institutional relationships
  • Demonstrated ability to interact comfortably with all levels of the organization
  • Sound understanding of the risk environment, compliance requirements, and ability to integrate controls and mitigating processes
  • Model and lead a strong culture focused on advancing Voya values around Diversity, Equity, and Inclusion
  • Excellent oral and written communication skills
  • Ability to effectively prioritize competing demands in a fast-paced changing environment
  • FINRA 7 or 6 and 26 license required

Responsibilities

  • Accountable for client and advisor satisfaction, retention, and profitable growth of the Government Market book of business.
  • Drive the Government-market strategy and partner with the organization to create a consistent service model.
  • Provide leadership and negotiation support for client RFP, re-pricing and sales activity.
  • Act as executive sponsor for key client and advisor relationships.
  • Partner closely with internal business partners in Operations, Call Center, Sales, Advisory Services, Compliance, Marketing, and Investment Services on relationship management activities.
  • Provide leadership to the Client Relations team including performance coaching, training and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment.
  • Partner with Product team in development and implementation of new and enhanced solutions
  • Partner with intermediary relations team to drive enhanced relationships with key partners
  • Partner with Health client engagement leadership and others to drive execution of Voya client centric health and wealth focused workplace strategies

Preferred Qualifications

    No preferred qualifications provided.


TaggedBachelor'sCustomer SuccessExpert or higherFinance & Operations & StrategySales & Account ManagementSeniorVoya Financial

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