VP – Account Management
| Company | Hi Marley |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of experience in account management or customer success, with at least 3+ years managing high-performing account management teams.
- Deep expertise in the insurance industry, including knowledge of key processes, challenges, and customer priorities across P&C (Property & Casualty) and other insurance segments.
- Proven success in enterprise software account management, including relationship building, account growth, and renewals.
- Demonstrated ability to work with senior executives and complex, multi-stakeholder organizations to identify and solve business challenges.
- Strong leadership skills with a focus on coaching, mentoring, and empowering teams to achieve revenue and retention goals. Exceptional communication, negotiation, and relationship management skills.
- Experience managing long sales cycles (6+ months) in highly regulated industries like insurance and finance.
- Proficiency in account planning and pipeline management tools such as Salesforce (SFA).
- Willingness to travel (50%) to support team activities and maintain key customer relationships.
- At this time, we are only able to consider candidates who are currently authorized to work in the U.S. and will not require sponsorship now or in the future.
Responsibilities
- Lead, coach, and develop a team of Account Managers, ensuring high performance, professional growth, and alignment with company goals.
- Set clear team objectives and hold individuals accountable for pipeline, revenue targets, and customer relationship outcomes.
- Partner with senior leadership to develop customer strategy, commercial frameworks, renewal playbooks and account growth plans.
- Serve as an escalation point for complex customer relationships, working closely with C-level executives to address priorities and identify opportunities for expansion.
- Guide the team in driving adoption of Hi Marley’s platform, ensuring customers achieve maximum value and satisfaction.
- Oversee account planning, pipeline management, and accurate reporting across the team.
- Partner cross-functionally with Marketing, Product, Customer, Finance and Engineering to drive a cohesive sales strategy and ensure customer success.
- Monitor customer health metrics, provide feedback to internal teams, and drive proactive strategies to maintain and expand relationships.
- Stay informed on industry trends, competitors, and market opportunities to ensure the team maintains Hi Marley’s competitive edge.
- Represent Hi Marley at industry events and conferences to build relationships, expand visibility, and strengthen customer trust.
Preferred Qualifications
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No preferred qualifications provided.