Voice Self-Service Conversational AI Implementor
| Company | Wells Fargo |
|---|---|
| Location | Roseville, MN, USA, Charlotte, NC, USA, San Antonio, TX, USA, Irving, TX, USA |
| Salary | $111100 – $197500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Responsibilities
- Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
- Understand the strategy to recommend solutions on solving business challenges
- Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
- Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
- Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
- Decision key issues which may arise during development or implementation
- Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Preferred Qualifications
- Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
- Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
- Proven use cases that include the creation of self-service voice flows including complex product and customer needs
- Experience working with Dialogflow CX
- Experience in building new solutions or transforming existing contact centers to new technologies
- Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment