Voice Engineering Systems Engineer

Voice Engineering Systems Engineer

Requirements

• Associate’s Degree or equivalent
• 2 years of experience typically gained through skills/knowledge/abilities Full-time experience and demonstrated maturity in systems engineering (designing, implementing and supporting system and infrastructure services), with exposure to the complete systems development lifecycle (requirements gathering, design, development, testing, implementation, support and service level measurement)
• Proven experience with Avaya and Cisco telecom platforms.
• Knowledge of PBX, VoIP, SIP and network protocols.
• Strong troubleshooting and problem-solving skills.
• Able to work an on-call rotation outside of regular business hours once every 12 weeks.

Responsibilities

• Under minimal supervision, works with customer specifications and budgets to develop both critical and non-critical systems that are a part of the Corewell Health technology infrastructure.
• Provides technical risk assessment of system readiness for operational turnover. Research emerging technologies, standards and system trends that align with customer requirements and Digital Services (DS) architectural standards related to assigned projects, support responsibilities or strategic initiatives.
• Participates in project planning and execution, related to system architecture, design, integration, testing and implementation. Analyzes system requirements and constraints to engineer technical solutions that meet the needs of the business, across multiple dimensions. Designs solutions that can be operationally implemented and supported within current organizational structures or defines new operational and support structures. As a project team member, responsible for assigned project tasks, as well as schedules, change control and project-related status reports. Coordinates work with team members, as required, to ensure successful delivery of all technical aspects of assigned projects.
• Participates in the operational support for assigned systems, including the creation of written support documentation, and facilitates knowledge transfer between teams and individuals involved in support.
• Responsible for the resolution of implementation and support issues and collaborates with support teams to troubleshoot and resolve escalated Incidents and problems, using established DS procedures for problem and situation management. Participates in the creation of relevant technical and support documentation.
• Maintains knowledge of end user devices and integration with equipment, networking concepts (such as TCPIP, WINS, DNS, DHCP), Windows Server and Desktop platforms, Enterprise Directories, storage subsystems and relational databases.

Preferred Qualifications

• Bachelor’s Degree or equivalent