Skip to content^Voice Engineer
| Company | Accenture |
|---|
| Location | Memphis, TN, USA |
|---|
| Salary | $44.23 – $54.23 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s, Master’s |
|---|
| Experience Level | Senior |
|---|
Requirements
- Minimum 5 years of work experience
- Project Management experience
- Certifications such as CCDP, CCVP, CCIE, or equivalent
- HS Diploma or GED
Responsibilities
- Designing, implementing, and optimizing contact center infrastructures
Preferred Qualifications
- Bachelors/Master’s in Comp Science, IT, or related field
- Experience with AI-driven contact center solutions and omnichannel customer experience strategies
- Knowledge of DevOps practices and tools related to contact center infrastructure automation and CI/CD pipelines
- Familiarity with cybersecurity best practices in the context of contact center operations
