Virtual Banking Manager

3+ years of experience leading a team
Must be willing to work in an environment that requires 100% phone-based customer interaction
Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture
Delivers exceptional customer experience by acting with a customer first attitude
Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships
Exudes confidence with bankers when sharing product knowledge and solutions

Manage and coach virtual bank employees to engage customers and deepen relationships with clients
Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want
Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings
Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers
Improve revenues and expenses and grow the business, while exceeding customer expectations
Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
Address client issues promptly and effectively
Build partnerships with One Chase partners to build brand and relationships

College degree or military equivalent
Management experience strongly preferred; Retail Banking highly preferred
Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology
Ability to adapt quickly to a changing environment and be a strong decision maker