Virtual Apron – Manager Operations Process
| Company | The Home Depot |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
- Certified Project Management Professional (PMP)
- 5 years of work experience in a process or project management related field.
Responsibilities
- Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
- Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
- Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data for area of expertise.
- Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
- Maintain knowledge base regarding specific operations and processes within store operations.
- Manage issues and roadblocks that arise related to their area of responsibility.
- Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
- Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Preferred Qualifications
- Background in project management, process design, or consulting within a corporate environment preferred
- Ability to make data driven decisions using analytical tools
- Demonstrated ability in change management and ability to collaborate and work effectively across cross-functional teams
- Experience in customer experience enhancements through operational improvements
- Minimum of 3 years in a process or project management related field
- Excellent written and verbal communication skills
- 1+ year of previous leadership experience preferred