VIP Support Administrator Lead

Bachelors degree in IT or related field with 5 years of experience in IT support, with a focus on executive-level support
Required 8140 Cert: 411 – Intermediate; GFACT or CND or Security+ or GSEC; OR Applicable degree ABET accredited/CAE designated; OR Training AND Additional Cert: ITIL4 or CompTIA A+ desired or obtained within 6 months
Strong knowledge of IT systems, hardware, software, and networking principles
Excellent communication and interpersonal skills
Clearance Required Top Secret with SCI eligibility

Leads priority VIP support team supporting USSTRATCOM’s Executive Communications Team, including processing trouble tickets and issues identified through Executive Communications
Provides full range of end-user computing devices, end-user computing peripherals, end-user client software, and digital printing services support for Executive Communications Team
Handles VIP incident responses and direct taskings supporting Executive Communications with higher priority and urgency in the Command and Control Facility (C2F), residences, and the Pentagon Liaison Office
Works in collaboration with Government staff to collectively meet established performance objectives
Supports and sustains end-user devices and communications for senior decision-makers, including end-user computing and telephony devices
Possesses and applies comprehensive knowledge across key tasks and high-impact assignments