Victim Assistance Specialist

Victim Assistance Specialist

Requirements

• Three years of experience performing clerical or customer service duties preferably in a legal setting
• High school diploma or GED
• A combination of post-secondary education may substitute for the minimum qualifications on a year-for-year basis

Responsibilities

• Works directly with crime victims
• Act as a liaison between the victim, the assigned advocate and the prosecutor
• Provide notifications and short notice of hearings, confer with victims and communicate the victims’ responses to the advocate and/or prosecutor
• Provide basic resources and referrals to crime victims
• Attend hearings with crime victims to provide factual information or moral support
• Coordinate meetings
• Provide basic or limited crisis intervention
• Collect, assemble, organize, and maintain restitution information and case files
• Coordinate with attorneys, victim advocates, and staff members to directly assist victims and/or obtain restitution information from victims and prepare required paperwork for court
• Review and determine the sufficiency of restitution information
• Monitor the progress of restitution requests
• Maintain a database of contacts and phone numbers for business and insurance victims
• Redact and scan restitution documents into the data system as required
• Develops and maintains positive and productive working relationships with co-workers and crime victims using principles of good customer service
• Work in the presence of or with a trained canine that comforts victims
• Responsible for submitting timely monthly reports to the assigned supervisor
• All case management activities are recorded and entered in PbK
• Refer and/or hand off any emotionally charged or mental health-related victims to an Advocate
• May have an opportunity to shadow advocates to gain insights into their role (or responsibilities) within the criminal justice system

Preferred Qualifications

• Bilingual skills in English and Spanish