Vice President – Professional Services

Vice President – Professional Services

Requirements

• 15+ years of experience in customer success, professional services, technical account management, or related leadership roles in a cloud security or enterprise software environment
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA preferred
• Proven track record of scaling both Professional Services and TAM organizations in a SaaS or cloud security company
• Strong technical knowledge of cloud security, cybersecurity frameworks, and cloud platforms (AWS, Azure, GCP)
• Exceptional leadership, strategic thinking, and people management skills
• Experience driving P&L ownership, revenue growth, and service efficiency
• Strong problem-solving skills with the ability to balance strategic planning with hands-on execution
• Experience with security compliance frameworks (SOC 2, ISO 27001, NIST, etc.)

Responsibilities

• Define and implement standardized delivery frameworks and methodologies to ensure global consistency and scalability
• Drive innovation through tools, automation, and AI drive insights to optimize service delivery and operational performance
• Align global practices with business goals to drive revenue growth, profitability, and customer satisfaction
• Build and nurture strong, long-term relationships with clients by understanding their needs and aligning services with their objectives
• Monitor client satisfaction through feedback mechanisms, proactively implementing improvements to enhance their experience and outcomes
• Oversee project management to ensure timely, high-quality delivery while optimizing processes to enhance efficiency and reduce costs
• Optimize tools for resource planning, project management, and performance tracking to enhance operational efficiency
• Manage budget, mitigate risks, and align service delivery ensuring financial goals are met
• Identify up-sell and cross-sell opportunities contributing to revenue growth
• Oversee global service delivery to ensure successful execution, customer satisfaction, and adherence to timelines
• Develop and manage resource booking and capacity planning processes to maximize utilization and delivery outcomes
• Lead global hiring initiatives to build high-performing, scalable Professional Services teams
• Design enablement programs to ensure teams are equipped with tools, training, and frameworks for consistent delivery
• Foster a culture of accountability, innovation, and continuous improvement across global teams

Preferred Qualifications

No preferred qualifications provided.