Vice President of Product Success

12+ years in post-sales technical roles (Support, TAM, Solutions Engineering, Customer Success), including 5+ years in executive leadership.
Experience scaling global technical organizations in a high-growth B2B SaaS or cybersecurity company.
Deep understanding of enterprise technical architectures, APIs, integrations, and security environments.
Proven ability to build cross-functional alignment and influence C-suite stakeholders.
Strong communication skills with the ability to clearly articulate value across business and technical audiences.
Passion for customer success, innovation, and continuous improvement.

Build and lead a world-class Product Success Organization with deep technical capabilities and strong customer engagement discipline.
Define strategy, KPIs, processes, and operational rhythm for PSO aligned with customer maturity, retention, and success outcomes.
Foster a culture of innovation, ownership, and excellence that prioritizes customer impact above all.
Own the technical success of strategic customers—from onboarding and deployment through expansion and renewal.
Partner with Sales, Product, and Customer Success teams to ensure the seamless transition from deal close to product adoption.
Serve as an executive sponsor and strategic advisor in customer engagements.
Oversee the development of tooling, dashboards, documentation, and demo environments that support scalable onboarding and customer self-service.
Lead the creation of value demonstration frameworks (e.g., ROI metrics, maturity benchmarks, usage health scores).
Establish structured feedback loops to collect and communicate customer insights to Product, Engineering, and Marketing.
Influence roadmap development by representing the voice of the technical user and enterprise customer.
Serve as an internal and external thought leader in technical customer engagement.
Monitor and improve key metrics such as Time to Value, Deployment Velocity, Product Adoption, Technical Health, and Renewal Influence.
Drive automation, efficiency, and repeatability across customer-facing technical operations.

Prior experience leading onboarding, implementation, or professional services functions.
Familiarity with tools like Gainsight, Salesforce, Confluence, Postman, and/or customer-facing analytics platforms.
Domain expertise in threat intelligence, identity, authentication, or cybercrime risk mitigation.