Vice President – Digital Service Transformation
| Company | Holman |
|---|---|
| Location | Mt Laurel Township, NJ, USA |
| Salary | $255870 – $402995 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in a related field required, Master’s preferred
- 10+ years’ experience at a management level; multiple levels of reporting relationships strongly preferred
- Strong understanding of business strategies and how digital channels can be optimized to meet business goals
- Deep understanding of customer service, retention, and engagement strategies
- Experience in leading and managing cross-functional teams
- Skilled in managing relationships with internal and external stakeholders, particularly in a business context
- Experience in managing budgets and prioritizing investments for digital initiatives
- Ability to develop and execute a strategic digital channel roadmap
- Ability to work with technology and business partners to prioritize back logs
- Has experience working in agile environments
- Has extensive knowledge and experience within own function and general knowledge of areas, departments and/or function(s) within and across other disciplines
- Manages a business unit, division, or corporate function with major organizational impact
- Establishes overall direction and strategic initiatives for the given major function or line of business
- Holds business acumen and leadership experience to become a top function or division head
- Formulates a clear strategy and maps the steps to accelerate the organization toward goals
- Anticipates and addresses the impact of key decisions strategically and financially
- Practices effective succession planning
- Excellent organizational skills and attention to detail
- Excellent time management skills, with a proven ability to meet deadlines
- Excellent analytical and critical thinking skills
- Applies broad business and management expertise to drive financial and operational performance across multiple departments and/or functions
- Executes departmental and functional business plans and contributes to the development of discipline strategies
- Directs the allocation of resources to meet financial performance requirements
- Directs the resolution of highly complex or unusual business problems that cross functions and/or disciplines
- Decisions are guided by discipline and/or business strategies and priorities
- Superior verbal and written communication & presentation skills
- Excellent interpersonal, counseling, and negotiation skills
- Effectively coaches, gives performance feedback and provides development opportunities within related multiple areas or departments and/or function(s)
- Leads and manages a workplace that serves as a model for other leaders
- Inspires teams’ success by creating the right working climate
Responsibilities
- Develop and execute a comprehensive digital channel strategy that optimizes customer service, retention, and engagement
- Own the digital product roadmap from a business perspective, ensuring alignment with strategic goals
- Prioritize digital investments and projects to maximize impact on customer satisfaction and business objectives
- Collaborate with the Experience Design team to enhance the customer experience across digital platforms
- Engage closely with the Platform Lead to coordinate business needs with technical development efforts
- Analyze market trends, customer feedback, and competitive insights to adjust digital strategies and improve digital service delivery
- Identify and monitor key performance indicators (KPIs) for digital initiatives and communicate progress to stakeholders
- Conduct regular stakeholder meetings to ensure alignment and gather input on ongoing digital initiatives
- Perform all other duties and special projects as assigned
Preferred Qualifications
- Master’s degree preferred
- Experience in managing budgets and prioritizing investments for digital initiatives
- Has experience working in agile environments