Vice President – Client Experience – Healthcare

Vice President – Client Experience – Healthcare

Requirements

• Bachelor’s Degree or higher
• 9-12 years of agency experience
• Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
• Experience in pharma communications and marketing, including managing medical/legal/regulatory review processes and compliance considerations
• Can promote a culture of collaboration and teamwork across organizational functions
• Can handle multiple deliverables at once
• Ability to stay calm under pressure and always focus on problem solving
• Outstanding communications skills (verbal, written, and presentation)
• Excellent organizational skills and attention to detail
• Proficiency in sculpting and telling a cohesive story
• Deep knowledge of the pharma regulatory landscape

Responsibilities

• Serve as a day-to-day account lead across clients, interagency partners and internal team members, establishing the vision for big, creative programs and ensuring their successful implementation.
• Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).
• Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
• Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing solutions.
• Oversee high-profile data and regulatory milestones, liaising with our world-class sci comms team to plan and execute announcements with a strategic eye.
• Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client’s request.
• Build strong client relationships, demonstrate expertise on the client’s business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the team’s work.
• Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-time/budget.
• Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
• Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.

Preferred Qualifications

No preferred qualifications provided.